Thank you for your patronage of RICOH IMAGING products.
Recently, we have discovered that some PENTAX K-3 II cameras will not turn off, even after the user moves the power lever to the OFF position.
Please be assured that we will service any camera which has this problem at our service centers, free of charge.
We sincerely apologize for any trouble and inconvenience this problem may have caused. We also promise to do all we can to achieve the highest level of quality control in the future, and eliminate any worries our customers might have about our products. We sincerely appreciate your kind understanding and cooperation regarding this issue.
- PENTAX K-3 II
- When a charged battery is inserted in the camera after the battery has been removed for extended periods of time (a few days to a few weeks), the camera cannot be turned off even when the user moves the power lever to the OFF position.
- Product serial number:
- Products eligible for service are PENTAX K-3 II camera bodies with serial numbers before 6206660.
Below serial numbers are not subjected to this service.
6187961-6188110, 6192376-6192380, 6192386-6192390, 6192436-6192440, 6196362-6196369, 6196661-6196960, 6197748-6197750, 6197768-6197770, 6199671
Please note that, even if your camera has not had this issue but has one of the eligible serial numbers, we will be pleased to inspect your camera free of charge.